Privacy Policy

Last updated: [Day Month Year]  |  Effective: [Day Month Year]

1. About This Policy

[Business Name] ("[Business Name]", "we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, hold, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our business is located at [Street Address], [Suburb] [State] [Postcode], Australia. ABN: [XX XXX XXX XXX].

By using our website or services, you consent to the collection and use of your personal information as described in this policy. We encourage you to read this document carefully and contact us if you have any questions.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Contact information — your name, email address, and phone number when you submit a reservation or contact form on our website
• Reservation details — preferred date, time, party size, occasion, and dietary requirements or allergies you disclose when making a reservation request
• Communications — messages you send us via our contact form, email, phone, or social media
• Technical data — IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools when you use our website
• Sensitive information — dietary requirements or allergy information you choose to disclose when making a reservation. We only collect this to ensure we can accommodate your needs safely.

We do not collect payment card details. Any payments taken in-venue are processed by third-party point-of-sale systems subject to their own privacy policies.

3. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you — when you submit our online reservation or contact form, email us, call us, or interact with us on social media
• When you visit our website — automatically via cookies and analytics tools (see Section 8 for more detail)
• When you visit us in person — if you provide your details to join a mailing list, make a group booking enquiry, or participate in a promotion

Where reasonable and practicable, we will always collect personal information directly from you rather than from third parties.

4. Why We Collect Personal Information and How We Use It

We collect and use your personal information for the following primary purposes:

• To respond to reservation requests, enquiries, and feedback
• To manage bookings and communicate any updates or changes
• To accommodate dietary requirements or allergies you have disclosed
• To send you information about upcoming events, seasonal menus, or promotions — but only where you have opted in or where we reasonably expect this to interest you as a customer
• To comply with legal obligations, including health, safety, and food standards requirements
• To improve our website, services, and customer experience based on usage analytics

We will not use your personal information for any purpose that you would not reasonably expect, and we will not use sensitive information (such as dietary or allergy details) for any secondary purpose without your consent.

5. Disclosure of Personal Information

We may share your personal information with the following categories of third parties, only as necessary to operate our business:

• Form processing services — we use Formspree (formspree.io) to receive reservation and contact form submissions. Formspree receives your submitted data and forwards it to our email inbox. Please refer to Formspree's privacy policy at formspree.io/legal/privacy-policy for details on how they handle your data.
• Analytics providers — we may use services such as Google Analytics to understand how visitors use our website. These services collect anonymised usage data and do not identify you personally.
• Professional advisors — such as our accountant, lawyer, or insurance provider, where necessary and subject to confidentiality obligations
• Legal authorities — where required or authorised by law

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

Some of our third-party service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.

6. Direct Marketing

We may use your contact details to send you information about seasonal menu changes, upcoming events, or special offers where you have consented to receive this type of communication, or where you are an existing customer and we reasonably believe the communication would be of interest to you.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email we send
• Contacting us directly at [EmailAddress]

We will process opt-out requests promptly and within a reasonable timeframe. We will not charge you a fee to opt out.

7. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

• Restricting access to personal information to team members who need it to perform their role
• Using secure, password-protected email and business systems
• Relying on reputable third-party service providers (such as Formspree) who maintain their own security standards

When personal information is no longer needed for any purpose for which it may lawfully be used, and where we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.

Please be aware that no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

8. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how our website is being used. Cookies may collect information such as your IP address, browser type, pages visited, and time spent on the site.

We may use Google Analytics or a similar service to analyse aggregate website usage. This data is anonymised and does not personally identify you. Google's privacy policy is available at policies.google.com/privacy.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some areas of our website.

9. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, incomplete, or misleading.

To make an access or correction request, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe. We may ask you to verify your identity before we provide access to your information.

We do not charge a fee for making an access request, though we may charge a reasonable fee for the cost of providing access in some circumstances (for example, if a request requires significant time to process). We will notify you of any applicable fee before proceeding.

If we are unable to grant access to particular information (for example, where doing so would unreasonably impact the privacy of another individual), we will give you written notice explaining the reason.

10. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, or if you have any concerns about how we have handled your personal information, please contact us first using the details below. We take all privacy complaints seriously and will investigate and respond within 30 days.

If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

11. Contact Us

For any questions, access requests, correction requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

• Business name: [Business Name]
• Address: [Street Address], [Suburb] [State] [Postcode], Australia
• Phone: [Phone Number]
• Email: [EmailAddress]

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this page with the date it was last updated.